Welcome to our Customer Handbook!

To review the Customer Handbook in full, click Customer Handbook.

To review the Customer Handbook in Spanish, click Customer Handbook-Spanish

The Customer Handbook is sent to all people who use CMH services in Lapeer, Sanilac Genesee and St. Clair Counties. It contains important information about a number of topics.

To review the Audio Handbook section by section, click on the audio link to play the chapters below.

 Chapter 1. Welcome:  

 

  Chapter 2.  Customer Services and Access Center:

  

·         How to contact customer services

·         Customer services

·         Qualifying for services

·         Medical necessity

·         Language assistance

·         Accessibility and accommodations

·         Coordination of care

·         Providing information

·         Appointments

 Chapter 3 Emergencies and After-Hours Access to Services.

 

·         Substance use disorder emergencies

·         Mental health emergencies

·         Local hospitals

·         Post-stabilization services

  

   Chapter 4.  Person Centered Planning:

·         Mental health: Person-centered planning

·         Psychiatric advance directives

·         Crisis plan

·         Self-determination

·         Substance use disorder: Individualized treatment plan

  

   Chapter 5. Recovery and Resiliency:

 

 Chapter 6. Confidentiality and Family Access to Information:

 

 Chapter 7. Recipient Rights:

 

·         Freedom from retaliation

·         Some of your rights

  

   Chapter 8. Grievance and Appeals Processes:

·        Grievances

·         Appeals

  

   Chapter 9. Services for Mental Health and Substance Use Disorders:

 

 Chapter 10 Glossary of Terms:

 

Click here to open the full Region 10 PIHP Customer Handbook.

If you live in Lapeer County, click here to open the Lapeer County CMH Supplement  or Lapeer County CMH Spanish Supplement to the Customer Handbook. 

Lapeer County CMH Audio Handbook Insert

Track 1

Track 2

Track 3

If you live in Genesee County, click here to open the Genesee Health System Supplement to the Customer Handbook. 

If you live in Sanilac County, click here to open the Sanilac County CMH Supplement to the Customer Handbook.

If you live in St. Clair County, click here to open the St. Clair County CMH Supplement to the Customer Handbook.

If you are receiving or interested in receiving services for a substance use disorder, click here to open the Substance Use Disorder Supplement or Substance Use Disorder Spanish Supplement to the Customer Handbook.