Customer Handbook

Welcome to our Customer Handbook!

To review the Customer Handbook in full: Customer Handbook.

To review the Customer Handbook in Spanish: Customer Handbook-Spanish

The Customer Handbook is sent to all people who use CMH services in Lapeer, Sanilac Genesee and St. Clair Counties. It contains important information about a number of topics.

To review the Audio Handbook section by section, click on the audio link to play the chapters below.

 Chapter 1. Welcome:  

 Chapter 2.  Customer Services and Access Center:

  ·     How to contact customer services

·         Customer services

·         Qualifying for services

·         Medical necessity

·         Language assistance

·         Accessibility and accommodations

·         Coordination of care

·         Providing information

·         Appointments

 Chapter 3 Emergencies and After-Hours Access to Services.

Substance use disorder emergencies

·         Mental health emergencies

·         Local hospitals

·         Post-stabilization services

   Chapter 4.  Person Centered Planning:

Mental health: Person-centered planning

Psychiatric advance directives

·         Crisis plan

·         Self-determination

·         Substance use disorder: Individualized treatment plan

  

   Chapter 5. Recovery and Resiliency:

 

 Chapter 6. Confidentiality and Family Access to Information:

 

 Chapter 7. Recipient Rights:

Freedom from retaliation

·         Some of your rights

  

   Chapter 8. Grievance and Appeals Processes:

      Grievances

 

·        Appeals

  

   Chapter 9. Services for Mental Health and Substance Use Disorders:

 

 Chapter 10 Glossary of Terms:

Use link to open the full Region 10 PIHP Customer Handbook.

If you live in Lapeer County, Use link to open the Lapeer County CMH Supplement  or Lapeer County CMH Spanish Supplement to the Customer Handbook. 

Lapeer County CMH Audio Handbook Insert

Track 1

Track 2

Track 3

If you live in Genesee County, Open link Genesee Health System Supplement to the Customer Handbook. 

If you live in Sanilac County, Open link Sanilac County CMH Supplement to the Customer Handbook.

If you live in St. Clair County, open link St. Clair County CMH Supplement to the Customer Handbook.

If you are receiving or interested in receiving services for a substance use disorder, open link Substance Use Disorder Supplement or Substance Use Disorder Spanish Supplement to the Customer Handbook.