Welcome to our Customer Handbook!
To review the Customer Handbook in full, click Customer Handbook.
To review the Customer Handbook in Spanish, click Customer Handbook-Spanish
The Customer Handbook is sent to all people who use CMH services in Lapeer, Sanilac Genesee and St. Clair Counties. It contains important information about a number of topics.
To review the Audio Handbook section by section, click on the audio link to play the chapters below.
Chapter 1. Welcome:
Chapter 2. Customer Services and Access Center:
· How to contact customer services
· Customer services
· Qualifying for services
· Medical necessity
· Language assistance
· Accessibility and accommodations
· Coordination of care
· Providing information
Chapter 3 Emergencies and After-Hours Access to Services.
· Substance use disorder emergencies
· Mental health emergencies
· Local hospitals
· Post-stabilization services
Chapter 4. Person Centered Planning:
· Mental health: Person-centered planning
· Psychiatric advance directives
· Crisis plan
· Substance use disorder: Individualized treatment plan
Chapter 5. Recovery and Resiliency:
Chapter 6. Confidentiality and Family Access to Information:
Chapter 7. Recipient Rights:
· Freedom from retaliation
· Some of your rights
Chapter 8. Grievance and Appeals Processes:
Chapter 9. Services for Mental Health and Substance Use Disorders:
Chapter 10 Glossary of Terms:
Click here to open the full Region 10 PIHP Customer Handbook.
Lapeer County CMH Audio Handbook Insert
If you live in Genesee County, click here to open the Genesee Health System Supplement to the Customer Handbook.
If you live in Sanilac County, click here to open the Sanilac County CMH Supplement to the Customer Handbook.
If you live in St. Clair County, click here to open the St. Clair County CMH Supplement to the Customer Handbook.
If you are receiving or interested in receiving services for a substance use disorder, click here to open the Substance Use Disorder Supplement or Substance Use Disorder Spanish Supplement to the Customer Handbook.