Customer Services

Customer Services Department

Lapeer County CMH, through the Region 10 PIHP, offers a Customer Services Department to answer your questions about the public system for treating mental health and substance use disorders.

The Customer Services Department includes the Access Center, where you and other residents can request mental health and substance use disorder services.

Customer Service and the Access Center are open Mondays-Fridays from 8:00 a.m.- 5:00 p.m. for telephone screenings and to provide information about the public mental health and substance use disorder system.

Customer Services

For general information, Mondays-Fridays, 8:00 a.m.-5:00 p.m.

Call Customer Services at: (888) 225-4447

For services and a telephone screening, call the Access Center, Mondays-Fridays, 8:00 a.m.- 5:00 p.m at:

(888) 225-4447
TTY: (888) 225-1973

(Crisis help is available by calling these numbers 24 hours a day)

Customer Services 

Customer Service technicians can provide you with information that you have a right to receive. Customer Services can:

  • Assist you with the grievance and appeal process and the local dispute resolution process.
  • Put you in touch with your Recipient Rights officer or a Fair Hearing officer.
  • Provide you with a list of all Region 10 PIHP service providers - organizations and individual practitioners and tell you the services they offer, languages they speak and their specialties.
  • Provide you with annual reports, board of directorships, board meeting schedules, and board meeting minutes for the Region 10 PIHP, Lapeer County CMH, St. Clair County CMH or Sanilac County CMH.
  • Provide you with the Region 10 PIHP's organizational chart.
  • Answer your questions about mental health and substance use disorders, qualifying for services and much more.