Recipient Rights

Your Rights
Lapeer County CMH is committed to protecting and respecting your rights.
When you receive mental health services, Michigan's Mental Health Code and other laws safeguard your rights. As employees of Lapeer County CMH, we are responsible to protect your rights when we provide services to you. We encourage you to ask questions about your treatment and about your rights. We encourage you to make suggestions that you feel are in your best interests.
"Your Rights" Booklet 

When you use CMH services, you have a number of rights that flow from the Michigan Mental Health Code. These rights are contained in the booklet "Your Rights," which we give you when you begin receiving services. View the booklet in one of three languages below:

·        Your Rights (in English)

·         Your Rights (in Spanish)

·         Your Rights (in Arabic)

The Customer Handbook

For additional rights information, see the Customer Handbook, Chapter 7 "Recipient Rights," pages 16-18.

Your Recipient Rights Officer

Your recipient rights Director is Lisa Jolly.  If you feel your rights have been violated, you may contact her by mail, phone, email or in person:

Ms. Lisa Jolly
c/o Lapeer County CMH
1570 Suncrest Drive
Lapeer, MI 48446


Phone: (810) 245-8279


Ms. Kelly North
c/o Lapeer County CMH
1570 Suncrest Drive
Lapeer, MI 48446


Phone: (810) 245-4896

Filing a Formal Complaint

If you think your rights have been violated, you may file a written complaint with your Recipient Rights Officer or directly with the Office of Recipient Rights in the Michigan Department of Community Health.

Complaint forms are accessible below:

Word DocumentRecipient Rights Complaint Form 

PDF DocumentRecipient Rights Complaint Form 

You may also find a complaint forms inside the booklet "Your Rights." You may pick up a form at any CMH location.

The Recipient Rights Officer will review your complaint and notify you in writing about what action will be taken. If necessary, the Rights Officer will investigate the complaint. Under certain circumstances, you have the right to appeal the outcome of the investigation. Upon your request, the Recipient Rights Officer will assist in the appeal process.

Recipient Rights Policies and Procedures

To access the Recipient Rights Policies and Procedures utilize the Lapeer Policy Manual.

Rights Advisory Committee

The Rights Advisory Council advises the Recipient Rights Officer on all issues relating to recipient rights -- the CMH's rights policies, the rights officer's activities and investigations, and rights appeals by individuals who use services.

The committee is made of at least six members, at least one-third of the membership are made up of primary consumers or family members and of that one-third, at least one-half are primary consumers.  The committee meets on a monthly basis.

Recipient Rights Advisory Committee 2024 Meeting Schedule

For information and copies of the annual report, contact Lisa Jolly at or (810) 245-8279.